Good questions.
Clear answers.

Our current target markets are:

• Australia: Australia.
• Canada: Canadian provinces and territories, subject to delivery availability.
• Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, Switzerland.
• New Zealand: New Zealand.
• United Kingdom: England, Scotland, Wales, and Northern Ireland.
• United States: United States.

Shipping availability can vary by product, address, and carrier. The options shown at checkout confirm availability for your order.

Our Europe market covers the 31 countries listed above. Countries outside that list are not currently included in this market. Please contact us before ordering if your destination is not listed.

Use the country or region selector where available and select the country your order will be delivered to. Check the currency shown beside prices and again at checkout. Available currencies and payment methods can vary by destination.

Review the final checkout total and currency before paying. If your bank account uses another currency, your bank or payment provider may apply its own conversion rate or fees. Contact your payment provider for details.

Review the tax and duty information and the final total shown at checkout. Do not assume every import charge is included unless this is explicitly stated for your order. If you need clarification about charges for your destination, contact us before paying.

Some products may be dispatched directly from overseas suppliers, including China. Dispatch location depends on the item. Products in the same order may travel separately and have different tracking numbers or delivery dates.

Please allow 1–3 business days for order processing, followed by an estimated 3–14 business days for standard shipping. These are separate stages. Destination, product availability, customs processing, public holidays, and carrier conditions can affect arrival. Any specific estimate shown for your order should be reviewed before purchase.

Confirm the selected country, postcode or ZIP code, and full delivery address. Some items or addresses may have limited shipping options. Email support@osasco.ca with the product link and your destination country and postcode so we can check. Please do not enter a different country to bypass the restriction.

Free shipping eligibility depends on the destination and the offer that applies to your order. Review the shipping options and any minimum order requirement at checkout. If shopping in another currency, check the displayed local requirement rather than assuming a dollar threshold uses that currency.

You can enter the recipient’s delivery address if that destination is supported for the selected items. Use accurate recipient and contact details, and check the destination and checkout total before placing the order. Contact us before purchase if you need help with a gift order.

Contact support@osasco.ca within 15 days of delivery to request an eligible return. Wait for approval and the correct return address before shipping. For change-of-mind returns, customers arrange and pay return postage; international return costs can vary. See our Returns & Refund Policy for full terms. Rights or remedies that cannot legally be excluded remain unaffected.

OSASCO is an online shopping destination offering a variety of carefully selected products across different categories, including fashion, beauty, hair, accessories, footwear, electronics, and everyday essentials.

Our goal is to make shopping simple, convenient, and accessible while offering customers products that provide value for their money.

You may be able to browse and purchase products without creating an account, depending on the features available on our website.

Creating an account may make it easier to manage your orders, save information, and view your purchase history.

1. Browse the OSASCO website.
2. Select the product you want.
3. Choose the available options, such as size, colour, or quantity.
4. Add the product to your shopping cart.
5. Review your order.
6. Enter your shipping and payment information.
7. Complete your purchase.

You will receive an order confirmation after your order has been successfully submitted.

Please contact OSASCO as soon as possible if you need to change or cancel an order.

Because orders may be processed quickly, we cannot guarantee that a cancellation or change will be possible after an order has been confirmed or processed.

After completing your purchase, you should receive an order confirmation using the email address provided during checkout.

If you do not receive a confirmation, please check your spam or junk folder first. You can also contact OSASCO customer service.

Yes. You can add multiple products to your shopping cart before completing your purchase.

If an item becomes unavailable after you place an order, OSASCO may contact you regarding the available options.

If we are unable to fulfil the item, we may cancel the affected portion of the order and provide an applicable refund.

Available payment methods are displayed during checkout.

Payment options may include major credit cards, debit cards, and other secure payment methods offered through our payment providers.

OSASCO takes reasonable measures to protect customer and transaction information.

Payment information may be processed by secure third-party payment service providers. OSASCO does not intentionally retain complete payment card information when it is not required for legitimate business or legal purposes.

Payment is generally processed when you complete your purchase.

In some circumstances, payment processing may vary depending on the payment method used.

A payment may be declined because of incorrect payment information, insufficient funds, security checks, bank restrictions, or other reasons determined by your payment provider.

If your payment is declined, verify your information or contact your financial institution.

OSASCO serves shoppers in Canada, the United States, the United Kingdom, Australia, New Zealand, and the European countries listed in our International shopping section below. Product availability and delivery options depend on your destination. Enter your full address at checkout to confirm whether your selected items can be delivered.

Orders are processed within 1–3 business days after payment confirmation. Standard shipping typically takes 3–14 business days after processing.

Delivery times depend on your location, shipping method, product availability, and the delivery carrier. Delivery timeframes are estimates and may be affected by circumstances outside OSASCO’s control. Please review our Shipping Policy for details.

Shipping rates are calculated at checkout based on your location and order size. Applicable shipping costs will be displayed before you complete your purchase.

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking information may take some time to become active after the carrier receives the package.

If your package is delayed, please check the tracking information first.

Delivery delays can occur because of carrier volume, weather, transportation disruptions, customs processing, incorrect addresses, or other circumstances beyond OSASCO’s control.

If you believe there is a significant problem with your shipment, please contact us.

First, check around your delivery location and with household members, neighbours, or building management.

You should also review the carrier’s tracking information.

If you still cannot locate the package, contact OSASCO as soon as possible so we can help determine the next steps.

Please contact us immediately if you notice an incorrect shipping address.

If your order has not yet been processed, we may be able to update it.

Once an order has been shipped, we may not be able to change the address. Additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.

A tracking number may be created before the carrier scans the parcel. Check again after the carrier receives it. For an international shipment, updates may pause between carriers or while awaiting customs processing. If your shipment appears delayed beyond the estimate, send us your order number and tracking reference.

Check your shipping emails for separate parcels and tracking numbers. Items may ship from different locations. Keep the packaging and contact support@osasco.ca with your order number and the missing item if you cannot find another shipment confirmation.

For purchases placed on or after October 19, 2026, you have 15 days from delivery to request an eligible return. Earlier purchases retain the return terms offered when ordered.

To qualify, your item must be in the same condition as when you received it, unworn or unused, with original tags attached and in its original packaging. A receipt or proof of purchase is required.

Please review our Refund & Return Policy before sending an item back. Returns require prior approval.

Email support@osasco.ca with your order number, the item, and the reason for your request. Request an eligible return within 15 days of delivery.

If approved, we will provide instructions and the return address. For eligible change-of-mind returns, you arrange and pay for return postage. Please wait for authorization before sending anything back. Read our Returns & Refund Policy for eligibility and details.

The quickest way to exchange an eligible item is to request a return and, once your return is accepted, place a separate order for the item you want.

Your return and new purchase will be processed separately.

Eligibility depends on the item and its condition. Final-sale items identified as such, personalized or custom-made products, and opened or used hygiene-sensitive products may be excluded. Please read the Returns & Refund Policy before purchasing.

If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photographs. Nothing in our return policy limits rights or remedies that cannot legally be excluded.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact support@osasco.ca.

Please inspect your order when it arrives and contact OSASCO customer service immediately if an item is damaged, defective, or incorrect.

Provide your order number and, where appropriate, photographs or other information showing the issue.

We will review the situation and advise you of the available options.

Use the size chart and measurements on the individual product page. Compare centimetres or inches with a similar item you own; letter sizes and regional shoe sizes can differ between suppliers. For a clothing set, check both top and bottom measurements. If measurements are missing or unclear, send us the product link and the size you are considering before ordering.

Review the selected length, colour, texture, lace size, cap details, and stated hair material. Confirm the exact variant in your cart. Ask us about any detail that is not stated on the product page before purchase, and check return eligibility before cutting lace, altering, or wearing the wig.

Review the exact selected RAM and storage, model, stated network bands, and regional configuration. Confirm compatibility with your mobile carrier before ordering. A regional option name alone does not confirm every carrier’s compatibility. If a specification is unclear, contact us with the product link and the name of your carrier.

Match your phone’s exact model name and generation to the selected product option. Similar model names can have different dimensions, camera layouts, or button positions. Check your device settings for the model before purchasing.

Check the stated input voltage, plug type, connector, and device compatibility for the selected variant. Choose the appropriate regional option where offered. Do not assume a charger or adapter is included unless it is listed for your selected item; ask us before ordering if the listing is unclear.

Read the “What is included” section and verify the variant in your cart. Included items depend on the product: a selected wig and cap, selected clothing or shoes, or a selected smartphone or smartwatch with its listed charger. Styling props and other photographed accessories are included only when expressly listed.

Follow the care label, manufacturer instructions, and any product-specific guidance. Care requirements vary by fabric, hair material, finish, and electronic device. Contact us with your product name or order number if you need clarification before washing, styling, charging, or cleaning an item.

We make reasonable efforts to display products accurately.

However, colours and appearance may vary depending on your screen, device settings, lighting, photography, and other factors.

Product sizing may vary between products and brands.

Where available, please review the product description, measurements, and sizing information before purchasing.

Product photos are intended to provide an accurate representation of the product.

Minor differences in colour, packaging, appearance, or presentation may occur.

OSASCO makes reasonable efforts to source and offer products from legitimate suppliers and manufacturers.

Product-specific information, including materials, specifications, brand information, and other relevant details, will be provided where applicable.

Yes. OSASCO may offer sales, promotional discounts, special offers, coupon codes, and other promotions from time to time.

Unless specifically stated otherwise, promotional codes cannot be combined.

Please review the terms of each promotion before using a discount code.

A promotional code may not work if:

• It has expired.
• It has already been used.
• The minimum purchase requirement has not been met.
• The products in your cart are excluded.
• The promotion has ended.
• The code has been entered incorrectly.

If you believe your code should work, please contact us before completing your purchase.

Use the account password-reset option available on the website.

If you continue to experience problems, contact OSASCO customer service.

Yes. Where account-management features are available, you may update your information through your account.

You should keep your contact and shipping information current.

OSASCO takes reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

For more information, please review our Privacy Policy.

OSASCO does not sell personal information simply as a source of revenue.

We may share information with service providers and other parties when reasonably necessary to operate our business, process orders, provide services, prevent fraud, or comply with applicable law.

Please see our Privacy Policy for more information.

You can contact us by email at support@osasco.ca.

We aim to respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on the nature and volume of inquiries.

For order-related questions, please include:

• Your name
• Order number
• Email address used for the order
• Product name
• Description of your question or concern
• Photos or other supporting information when relevant

Providing complete information helps us assist you more efficiently.

OSASCO may offer products suitable for personal, business, or bulk purchases.

If you are interested in wholesale, bulk, or business purchasing, please contact OSASCO to discuss availability and applicable terms.

Yes. Product prices, promotions, discounts, and availability may change without notice.

The applicable price will generally be the price displayed when your order is placed, subject to errors or other circumstances described in our Terms of Service.

We’re happy to help. Please contact OSASCO customer service at support@osasco.ca.